FAQ

How to order our product online?

To order our products online, simply visit our website  www.mrcrossbow.com and click on the „shop“ button. Once you have chosen the desired product, size and quantity, click on the „ Add to cart“ button. Your chosen item will then be placed in your shopping basket. 

Should you want to continue to purchase another product, continue as above and add products to your shopping basket.

Should you want to check to see which items you have in your shopping basket, click on the basket at the top of the page on the right. Should you chose to remove items from your basket, then click on the (X) ‘ remove this item)“ button which will appear on the right of each item

Once you are satisfied with your choice and would like to complete your purchase, click on the checkout button in your shopping basket. Having done this a new page will pop up where you will be able to complete the billing details.

After completing the form with your details, click on the „place anorder“ button and chose your method of payment.

Immediately after concluding your order, you will receive a confirmation of the order to the email address which was stipulated in the billing details. An additional email will be sent with a unique number which will allow you to track the shipment of your order.

Do I have to register in order to purchase items?

There is no registration requirement. However should you choose to register, click on the „registration“ button and complete the form.

Method of Payment on www.mrcrossbow.com?

We accept the following methods of payment:

  • Credit and debit card
  • PayPal

    Are all items sent with the packaging?

    Yes, all (of our)orders are sent in the official Mr. Crossbow packaging especially designed for our products.

    How do we deliver our products?

    Our products are sent worldwide via DHL Express free.

    All orders are processed during the working days from Monday to Friday until 13.00. Any orders that are received on Fridays, Saturdays, and Sundays, will be processed on Monday morning. Any orders received on Thursdays will be sent on Fridays. Due to the fact that DHL does not deliver goods over the weekends, all orders made during the weekend will be delivered after the weekend.

    Expected delivery times in accordance with DHL Express policy:
    Europe 1-2 working days.
    South and North America: 2-3 working days.
    Asia, Africa, and the Middle East: 2-4 working days
    Australia and Oceania: 2-4 working days

    As soon as your parcel is dispatched from our warehouse, you will receive an automatic email with a tracking number allowing you to track your shipment via DHL. Bear in mind that parcels outside of Europe are subject to inspection by customs officials and this can extend delivery by a day or two. Due to this reason delivery can be few working days more in some countries. Please be patient, it is worth the wait!

    Should the case arise where there are a large amount of orders on one particular day, we will do our utmost to process all orders as fast as possible.

    How can i return the product?

    Returns can be requested within 14 days from when you receive your order. Contact our Customer Service on customerservice@mrcrossbow.com for further details.

    Mr.Crossbow on Social media?

    You can follow our online shop on Instagram: mrcrossbow_official or on Facebook: mr.crossbowco

    How to wash a cap?

    The arrows are firmly attached to the cap, so you can wash the cap by hand washing at temperatures up to 30 degrees.

    Product care?

    Avoid greasy or dirty hands coming into contact with the cap and antique style arrow.
    Wash by hand and strictly avoid bleach, tumble drying, dry-cleaning, and ironing.

    Please follow the care instructions carefully to keep your apparel in the best condition.